Ruby Fortune Problems: Missing Bonus, Login Lock and Declined Payments

“Why was my bonus not credited?” appears when a player finishes the first deposit and the balance still shows no extra funds or free spins. The most common cause is that one condition of the offer was not met, such as a missing bonus code or a payment route that the promotion leaves out.

Welcome bonus and free spins that never show up

The player finishes the deposit, returns to the cashier and finds the balance unchanged, with no free spins waiting. A bonus tied to the Ruby Fortune casino is credited only when every condition of the offer is satisfied and the deposit is confirmed.

• The bonus code was typed with a wrong character or left empty.
• The deposit method used is excluded from the promotion.
• The account already held an active bonus that blocks a second one.
• The player deposited before the code was entered, so no bonus was attached.
• The offer expired because the deposit came after the campaign closed.

1. Open the bonus page of https://rubyfortunecasino-ca.org/ and re-read the conditions of the offer you claimed.
2. Compare the code on that page with the one in your confirmation email, character by character.
3. Check that you typed the code in the bonus field and not in a general note.
4. Confirm the deposit left your payment source and reached the account.
5. Look at the transaction history to see whether the deposit shows as completed or pending.
6. If a bonus is already active, finish or cancel it before claiming another.
7. Note the payment route you used for the deposit.
8. Compare that route with the list of methods the promotion accepts.
9. If your route is excluded, the bonus will not attach to that deposit.
10. Enter an eligible route for the next deposit and the code again before sending funds.
11. Check the date of the offer against the day you deposited.
12. If the campaign has closed, the code no longer works and no credit appears.
13. Take a screenshot of the cashier showing the missing bonus.
14. Keep the deposit receipt or confirmation from your payment provider.
15. Send both to support with the code you used and the time of the deposit.
16. Contact support when the deposit is confirmed, all conditions look correct and the bonus still has not appeared.

Login failures and accounts locked after wrong attempts

The login screen returns an error or a locked message after several tries. Repeated wrong passwords trigger the lock, and a mistyped email addresses the same way.

• The password was typed with the wrong keyboard layout or a trailing space.
• Several failed attempts locked the account by design.
• The email address on the form does not match the one used at sign-up.
• The browser saved an old password that no longer works.
• Two-step verification is waiting for a code the player never entered.

1. Wait a short while before trying again, because each retry can extend the lock.
2. Clear the saved password for the site in your browser settings.
3. Retype the email address slowly and check every character.
4. Type the password in a plain text field first so you can see it.
5. Check that Caps Lock is off and the keyboard layout is correct.
6. Turn off any password manager filling the form automatically.
7. Try the Ruby Fortune login once more in a private browser window.
8. Use a phone browser on mobile data to rule out a network filter.
9. If a verification code is requested, enter the newest code and not an older one.
10. Confirm the code arrives in the inbox linked to the account.
11. If the mail does not arrive, wait before requesting a new code.
12. Reply to the lock message only after a full wait period has passed.
13. Gather your registered email and the approximate time of your last successful sign-in.
14. Write down the exact error text shown on screen.
15. Contact support when the lock does not clear after the wait or no reset message arrives.

Deposits and withdrawals declined because of limits

The cashier shows a decline on a deposit or a withdrawal, or the amount is capped below what the player entered. Account-level and payment-route limits usually cause this.

• The amount sits below the minimum or above the maximum for that payment route.
• A daily or monthly account limit has already been reached.
• The chosen route does not support withdrawals for this account.
• The withdrawal address differs from the one used for deposits.
• A self-set limit on the account is smaller than the requested amount.

1. Read the decline message, as it often names the limit that stopped the request.
2. Compare the amount you entered with the range shown for the selected route in the cashier.
3. Split the request into smaller amounts when the maximum for the route is lower.
4. Check your account limits page for a daily or monthly cap you set yourself.
5. If a cap is in force, the request stays blocked until the period resets.
6. Look at the payment route you chose and confirm it supports payouts.
7. Switch to a route that both accepts deposits and pays out for your account.
8. For withdrawals, use the same route you used to deposit where the system requires it.
9. Confirm the payout details match your own name exactly.
10. Remove any second account limit that is lower than the amount you want to withdraw.
11. Retry the request after adjusting the amount or the route.
12. Keep the reference number of the declined request.
13. Note the amount, the route and the time of the attempt.
14. Wait for any pending deposit to settle before requesting a withdrawal.
15. Contact support when a request is within every limit you can see and is still declined.

KYC checks stuck or documents turned down

The verification screen sits in a pending state, or an uploaded document comes back marked as rejected. Poor image quality or mismatched details behind the mismatch are the usual reasons.

• The photo is blurry, cropped or shows glare across the text.
• The document is expired.
• The name on the document differs from the name on the account.
• One side of a two-sided document was not uploaded.
• The proof of address is older than the period the site accepts.

1. Open the verification page and read which document type was rejected.
2. Retake the photo in daylight with the whole document in frame.
3. Keep all four corners visible and avoid shadows over the text.
4. Check the expiry date on the document before uploading again.
5. Upload both sides of any document that has information on the back.
6. Compare the name on the document with the name in your profile.
7. If the names differ, ask support how to align them rather than editing the file.
8. Make sure the address document shows your name and address clearly.
9. Use a document issued recently enough for the site to accept it.
10. Send files in the format the upload form asks for, not a screenshot of a screenshot.
11. Upload one document at a time and wait for the status to change.
12. Do not submit the same file several times, as duplicates can slow the review.
13. Keep the submission confirmation for each upload.
14. Note the date of each upload and the status shown.
15. Contact support when a clear, valid document is rejected twice or the status does not change.

Keep your profile details, payment route and document name identical from the first deposit, and most of these blocks never appear.